Prairieland Home Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Prairieland Home Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Prairieland Home Care provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written materials in other formats (e.g. large print, audio, accessible electronic formats). Prairieland Home Care provides free language services to people whose primary language is not English such as qualified interpreters and information written in other languages. If you need these services, contact the Section 504/ADA Coordinator/Section 1557 Civil Rights Coordinator at 815-663-2229. If you believe that Prairieland Home Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex you can file a grievance with Robert Lesmann/Administrator or Connnie Banks/Clinical Director 409 East Second Street Spring Valley IL 61362 Telephone number 815-663-2229 Fax number 815-663-2025 Email: rlesmann@utma.com or cjbanks10@comcast.net You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Robert Lesmann/Administrator or Connie Banks/Clinical Director is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Compliant Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 2020; 1-800-368-1019, 800-537-7697(TDD)”